Seller Policy for JoganBD

At JoganBD, we understand the importance of customer satisfaction and aim to provide a smooth and hassle-free experience for our valued customers. To ensure this, we have established the following Seller Policy for your reference.

Contact Information: Address: Mohipal Sarket House, Road-378, Word-14, Feni Sadar, Feni. Phone: +8801789665196 Email: info@joganbd.com Website: https://joganbd.com/

Return Policy: We believe that you should be completely satisfied with your purchase from JoganBD. If for any reason you are not satisfied with your order, you may return it within 30 days of receipt for a full refund. Please note that the following conditions apply to all returns:

The item must be returned in its original condition, including packaging and tags.
The item must not have been used or altered in any way.
The return must be accompanied by valid proof of purchase.

Exchange Policy: If you would like to exchange an item, please contact us within 30 days of receipt to arrange for an exchange. Please note that the following conditions apply to all exchanges:

The item must be returned in its original condition, including packaging and tags.
The item must not have been used or altered in any way.
The exchange must be accompanied by valid proof of purchase.
Shipping costs for the exchange will be the responsibility of the customer.

Refund Policy: Refunds will be processed within 7-10 business days of receiving the returned item. Refunds will be issued in the original form of payment. If the original form of payment is not available, a store credit will be issued.

Cancellation Policy: If you would like to cancel an order, please contact us as soon as possible. If the order has not been shipped, we will cancel the order and issue a full refund. If the order has been shipped, the return policy will apply.

Shipping Policy: We offer free shipping on all orders within the UAE. Orders are shipped within 2-3 business days of receipt. We use a reliable courier service for all shipments and provide a tracking number for your convenience.

Contact Us: If you have any questions or concerns about your order, please don't hesitate to contact us. Our customer service team is available to assist you from 9 am to 6 pm, Sunday to Thursday. You can reach us by phone at +8801789665196 or by email at info@joganbd.com.

Thank you for choosing JoganBD!